Event program
Welcome drinks
·
10:00 – 10:20 AM
Part one
·
10:20 – 10:35 AM
Introduction and customer engagement reality check
- How much do you really know about your customers?
- Reality check about the state of customer engagement in 2026
- LeverUP and Braze - from Delivery Partner to Commercial Partner
Part two
·
10:35 AM – 10:50 AM
How to get customer engagement right when the old playbook does not work anymore
- The right message, the right channel, the right moment - what does that actually look like?
- Personalization that doesn’t sound like a robot
- Metrics your boss actually understands
Part three
·
11:05 – 11:40 PM
What Braze looks like in practice
- What Braze actually does (and why it’s different)
- What powers Braze under the hood
- When Braze Agent Console works for you
Part four
·
11:40 – 12:10 PM
Customer story
- Pigu and Njuškalo on Braze - before and after
Part five
·
12:10 – 1:00 PM
Food, drinks and networking
Reserve your spot
Entry is free, but registration is mandatory. The number of spots is limited!